Terms and conditions

I. General terms

These terms and conditions apply to the purchase in the online store www.kosmetikamilano.cz . The conditions specify and clarify the rights and obligations of the seller ( operator , supplier) and the buyer (customer, consumer) . All contractual relations are concluded in accordance with the laws of the Czech Republic. If the contracting party is a consumer , the relations that do not provide these terms and conditions , the Civil Code (No. 40/1964 Coll.) And the Consumer Protection Act (No. 634/1992 Coll . ) . Excerpts from these laws can be found under this part of business conditions. If a party business , the relations , which do not modify these Terms and Conditions that apply to entrepreneurs Commercial Code No. 513/1991 Coll . , All as amended.

Definition of Terms

Consumer contract - a contract purchase, contract work, or any other agreement , if the parties are , on the one hand and consumers on the other supplier.

Supplier / seller - is a person who at the conclusion of the contract and acting within their business or other activities . It is the entrepreneur who, directly or through other business supplies the buyer with products or services.

Customer is our online store buyers . Due to current legislation distinguishes between buyer who is a consumer and a buyer who is not a consumer.

Buyer - the consumer is a person who at the conclusion of the contract and not in his business or other activities . It is a natural or legal person who buys goods or services for purposes other than trading these products or services.

The buyer - not the consumer , the trader who buys goods or services used for the purposes of their business with these products or services. The buyer is governed by terms and conditions to the extent that it and the Commercial Code.

Purchase Agreement - Buyer's order is a sales contract and the actual purchase contract is a binding agreement the moment of delivery to the buyer's proposal ( a binding confirmation of an order by the seller) . From that moment between the buyer and the seller created mutual rights and obligations.

Moment of conclusion of the contract the buyer is bound by the terms and conditions of the buyer agrees with them . Buyer is this fact adequately informed before submitting your order , otherwise the buyer is not bound to enforce these terms and conditions.


II. Payment terms and methods of payment

Seller reserves the right to change prices. The current prices are confirmed by the buyer to the seller at the time of order confirmation and are dependent on current prices at the time of the order. If the valid price the same or lower than written, faxed or e-mail order, not subsequently confirmed and the goods are delivered for the price valid at the time of the order. If the price is higher than the price specified in the order, the seller shall inform the buyer that the new price to accept or refuse. When oral or telephone order is always communicated to the Buyer valid price for the order.

Payment condition is cash on the subject of the transfer or the ability to use other payment methods, which are listed below. Seller is entitled to demand advance payment before delivery of up to 100% of the order value. In the event that a deposit is required, a proof. After delivery of the goods on the invoice value of the deposit deducted.

Methods of payment:

· Cash payment

· COD(cash on delivery)

· advance payment by bank transfer to ČSOB bank


Explanation of terms:

- bank transfer - means you can pay in our account and the bank ČSOB before the delivery. If you choose to order this payment method, the order is complete, you will be offered a basis for payment (account number, amount, variable symbol). All the order with the following information can also be printed. The same information will also come in e-mail, if you are in the order specified email contact. Goods will be shipped after payment is credited to our account.


III. Delivery conditions for Czech Republic

Delivery of performance will be based on availability of products and operational capabilities Seller implemented as soon as possible, usually 2-4 working days in exceptional cases delivery time may be longer. Sampling point is determined based on the buyer's order. In fulfilment of delivery shall be subject to the specified delivery address. The delivery is not the subject of installation. Transportation to the destination provided by the seller. Shipment of goods normally includes tax document (invoice), instructions for use of the product in the Czech language.

Shipment Czech postal service delivery

the total value of the order of 1.500 CZK postage is free
the total value of orders under 1,500 CZK will be charged postage in the amount of CZK 98 when ordering on delivery

Shipment Czech postal service prior to transfer

the total value of the order of 1.500 CZK postage is free
the total value of orders under 1,500 CZK will be charged postage in the amount of CZK 49 when ordering payment transfer

Personal collection is no extra charge, ordering e-shop with its own donation can be paid in cash only. Goods collected directly by us can not be paid by credit card, while the prices online store.

IV. Withdrawal from contract

Cancellation of the order by the buyer - the buyer has the right to withdraw from the order at any time prior to shipment of goods, without penalty.

Withdraw from using a means of distance communication - In accordance with § 53 paragraph 4 and 7 of the Civil Code , the customer can withdraw from a contract concluded by distance communication without giving any reason within 14 days of receipt of goods . In this case, the customer agrees to pay the operator (Miroslav Murín ) the actual cost of returning the goods. Payments for goods returned to an account in the SR send the fees charged to the recipient. If you decide to withdraw at this time , please respect the following conditions.

Send a letter (address Miroslav Murin, Vēveri 13a , 602 00 Brno ) or email ( to info@kosmetikamilano.cz ) with the text :
"I want to unilaterally withdraw from the contract of DD.MM.RRRR No ( order number ) and demand a refund of the amount paid for the goods to the address (if you require a refund to the account , please provide the account number) . " Date and signature
goods be delivered to the address trade
goods which will be the withdrawal sent back to our address , please send preferably in the original packaging , undamaged and complete (including accessories , warranty , instructions, etc. ) as proof of purchase. Do not send cash on delivery , we recommend that you insure the goods .
when all the above conditions for returning the goods to send money for goods transferred to your account within 30 working days of withdrawal.
withdrawal is effective if delivered within 14 days of receipt of benefits . In the event that any of the above conditions, the result of which there is no demonstrable delivery withdrawal in that period (eg just send the returned goods free expression of the will of withdrawal) , unfortunately we can not accept cancellation of the contract and consumer goods will be returned the cost of sending back .
Order cancellation by the seller - the seller reserves the right to cancel the order or its part in the following cases: goods are not produced or delivered or significantly changed price supplier . In the event that this happens, the seller will immediately upon discovery of this fact contact the buyer to agree on further action . In the event that the buyer has paid a part or the whole amount of the purchase price , this amount will be credited back to the account or address as soon as possible .


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